October 14, 2011 – Chapter Training Session

Our October 14 chapter training seminar is titled: Understanding the Origins of Conflict, Communicating Expectations, & Managing Behavior

Jill Goldsmith, Workplace Solutions Northwest, will deconstruct the six stages of unproductive conflict and define and explain productive communication to foster a culture of clear communication and accountability.  In particular, the seminar will cover:

v  Setting the Example for Accountability:  What do your employees want from you?
v  Understanding How Conflict Occurs:  What is the role of each individual on the path to unproductive conflict?
v  Communicating Expectations Clearly to Achieve Organizational Goals:  What are the steps and how should we do it?
v  Managing Behavior after Expectations Have Been Communicated:  what happens when employees aren’t performing as you expect?
v  Maintaining Accountability:  what is the most important aspect of developing a culture of accountability?

About the Presenter: After graduating from the Uuiversity of California Hastings in 1991, Jill Goldsmith practiced labor and employment law in Oregon with Lane Powell Spears Lubersky and as in-house counsel with Tri-Met.  Since 1998, she has been a mediator, working with parties to resolve conflicts.  In 2002, Ms Goldsmith started her business, Workplace Solutions Northwest, to provide neutral fact-finding and mediation to parties involved in workplace conflict, as well as executive coaching and training for both employees and managers in employment related issues, equal employment opportunity, harassment and discrimination.  Ms. Goldsmith’s business focuses on helping parties fully and completely resolve conflicts with dignity and respect for each other by focusing on the genesis, not the symptoms, of conflict.

[event has concluded]

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IPMA Oregon Chapter
Serving Oregon and Southwest Washington
Solutions for Public HR Excellence