Archive for October, 2015

Handling Difficult Conversations is topic of November 6 Training Session

One of the most dreaded job tasks a manager has is confronting an employee regarding inappropriate behavior, poor performance, or even bad body odor. As much as we’d like to avoid these, handling difficult conversations effectively, is a critical skill that every people needs to be effective.

Join the IPMA-HR Oregon Chapter for this short but powerful session and learn how to handle these types of difficult conversations.

The training will cover:

·        Listening Skills to diffuse defensive behaviors
·        How to begin a difficult conversation
·        How to provide effective feedback that is specific and measurable
·        How to prevent yourself from getting hooked off the subject and to avoid arguments
·        How to use and work through a problem solving and conflict resolution process

If you’ve never experienced the engaging, enlightening and humorous presentation style of Lenny Borer you are in for a treat! Lenny will be presenting his signature training, “Handling Difficult Conversations” with us on Friday, November 6, 2015 at the Tualatin Police Department.

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IPMA Oregon Chapter
Serving Oregon and Southwest Washington
Solutions for Public HR Excellence